Date Last Modified: March 29, 2018
We do not offer the Services to, or knowingly collect or solicit information from, anyone under the age of eighteen (18). Accordingly, We do not knowingly collect age identifying information, nor do We knowingly collect any Personal Information (defined below) from children under the age of thirteen (13). If You are under thirteen (13), do not create a User account, use or provide any information through the Services or on or through any of its features, make any purchases, use any of the interactive or public comment features, or provide any information about Yourself to Us. In the event We discover that anyone under thirteen (13) has provided Personal Information to Us, in accordance with Our policies and the Children’s Online Privacy Protection Act, We will delete that person’s Personal Information from Our files to the extent technologically possible. If You believe We might have any information from or about a person under thirteen (13), please send an email to firstname.lastname@example.org, with the subject heading "Children’s Online Privacy Protection Act."
In order to operate the Services and provide You with access to certain features, RefRatings may collect the following types of information from You:
A. PERSONAL INFORMATIONRefRatings may collect Personal Information directly from You when You interact with Us directly through the Services, such as when You create a User account, use the Services, contact the RefRatings Support Team, post to Social Media (Facebook, Twitter, Instagram and Reddit), and visit Our Site. The Personal Information RefRatings may collect and maintain about You includes:
B. GENERAL INFORMATIONIn addition to collecting Personal Information from You, We may use a variety of technologies that automatically collect General Information. General Information is information about You or Your use of the Services that does not identify You personally. This includes Your domain server, device type, web browser, the operating system or platform You use to access the Site or download the RefRatings Application as well as referrer data identifying the web pages You visited prior to and after visiting the Site and Your movement and activity within the Services.
The information collected by RefRatings will be used for a variety of business purposes, including, for example, to operate, maintain and provide You with the features and functionality of the Services. This includes (but is not limited to):
RefRatings may share Your Personal Information as set forth in the following circumstances:
All data, including Personal and General Information, that is entered into the Services by You, or automatically imported on Your instruction, is transferred to RefRatings’ servers as a function of transmission across the Internet. By using the Services, You consent to Your Personal Information being transferred to Our servers as set out in this Policy. Currently Our servers are located in the United States, and Your Personal Information will be routed through, and stored on, those servers as part of the Services. If the location of Our servers change in the future, We will update this Policy. You should review Our Policy regularly to keep informed of any updates.
By providing Your Personal Information to RefRatings, You consent to RefRatings storing Your Personal Information on servers hosted in the United States. While Your Personal Information will be stored on servers located in the United States, it will remain within RefRatings’ effective control at all times. The server host’s role is limited to providing a hosting and storage service to RefRatings, and We have taken steps to ensure that Our server hosts do not have access to, and use the necessary level of protection for, Your Personal Information.
If You do not want Your Personal Information to be transferred to a server located in the United States, You should not provide RefRatings with Your Personal Information or use the Services.
If You choose to transact on the Services, Your credit card details are not stored by the Services and cannot be accessed by RefRatings staff. Your credit card details are encrypted and securely stored by a third party payment gateway. However, Your bank account details and digital wallet addresses (if You decide to save such information with the Services) will be stored.
You are responsible for helping Us to maintain the accuracy and completeness of Your Personal Information. We urge You to review Your Personal Information regularly to ensure that it is correct and complete.
We will only keep Your Personal Information for as long as We require it for the purposes of providing You with the Services. We may keep a copy of Your Personal Information in Our archives for as long as We reasonably need it. We may alter this practice according to changing requirements. For example, We may delete some data if needed to free up storage space. We may keep other data for longer periods if applicable law requires.
We are committed to protecting the security of Your Personal Information and We take all reasonable precautions to protect it from unauthorized access, modification or disclosure. Your Personal Information is stored on secure servers that have SSL Certificates.
We conduct Our business with great respect for the confidential nature of the information being provided and have security standards and procedures in place designed to prevent unauthorized access to Your Personal Information, to ensure that Your Personal Information is kept confidential, and that it is used only for the purposes for which it was collected. Consistent with industry standards and practices, We maintain physical, electronic, and procedural safeguards, which We review, refine, and upgrade as We deem appropriate based on new tools becoming available, to protect Your Personal Information. The safety and security of Your Personal Information also depends on You. Where We have given You (or where You have chosen) a password for access to certain features of the Services, You are responsible for keeping this password confidential. We ask You not to share Your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although We do Our best to protect Your Personal Information, We do not guarantee, and You should not expect, the security of Your Personal Information or private communications transmitted to Us via the Internet. Email is generally not a secure means of transferring information. We therefore cannot guarantee that this information will not be lost or used in a fraudulent manner and We encourage the use of email encryption to communicate with Us. Any transmission of Personal Information is at Your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.
We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your Personal Information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorized persons or in any unauthorized manner.
Your Personal Information will not be sold to advertisers or spammers. RefRatings sends product information, Services updates and Services notifications to You via email and push notifications. Our emails will contain clear and obvious instructions on how to unsubscribe.
Please note that even if You opt-out or unsubscribe from promotional offers or other marketing messages, We still may need to share Your Personal Information or send communications relating to Your use of the Services, such as a transaction initiated by You, including, without limitation, signing up for subscription services, or for other legitimate non-marketing reasons.
The Services may contain links to external third party sites that We do not own or operate. This may include links from advertisers, sponsors and/or partners that may use Our logo(s) as part of a co-branding or co-marketing agreement. We do not control, recommend or endorse and are not responsible for these third party sites or their content, products, services or privacy policies or practices. These other sites may send their own cookies to Your device, they may independently collect data or solicit Personal Information and may or may not have their own published privacy policies. You should also independently assess the authenticity of any site which appears or claims that it is one of Our offerings (including those linked to through an email or social networking page).
California Civil Code Section 1798.83 permits residents of the State of California to request from certain businesses with whom the California resident has an established business relationship a list of all third parties to which the business, during the immediately preceding calendar year, has disclosed certain personally identifiable information for direct marketing purposes. We are only required to respond to a customer request once during any calendar year. To make such a request You should send (i) an email to email@example.com, with the subject heading "California Privacy Rights," or (ii) a letter to 450 N. Brand Blvd. Suite 600 Glendale CA 91203. In Your request, please attest to the fact that You are a California resident and provide a current California address for Our response. Please be aware that not all information sharing is covered by the California privacy rights requirements and only information sharing that is covered will be included in Our response. We reserve the right not to respond to requests submitted to addresses other than the addresses specified in this paragraph.
We may work with third parties that use tracking technologies on the Site, including in order to provide tailored advertisements on Our behalf and on behalf of other advertisers across the Internet. These companies may collect information about Your activity on the Site and other sites over time, as well as Your interaction with Our advertising and other communications, and use this information to determine which ads You see on third party sites and applications. For more information about this practice and to understand Your options, please visit http://www.networkadvertising.org/ or http://www.aboutads.info.
RefRatings will endeavor to:
● Provide an initial response to Your query or complaint within 2 business days; and
● Investigate and attempt to resolve Your query or complaint within 10 business days or such longer period as is necessary and notified to You by Our respondent.